FAQ

📦 1. What are the delivery times?

Our delivery times generally range from 7 to 15 business days, depending on your location within the United Kingdom.

You will receive a tracking number as soon as your order has been shipped.

🚚 2. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link.

You can follow your parcel in real time on our tracking page.

👕 3. Are the products original items?

We offer a carefully curated selection of high-quality garments inspired by leading international brands, delivering equivalent quality at much more accessible prices.

All our items are thoroughly checked before shipping.

🔁 4. Can I return or exchange an item?

Yes, you have 7 days after receiving your order to request a return or exchange, provided that the item:

• Is new, unworn, and unwashed

• Is in its original packaging

• Shows no signs of damage

Return shipping costs are the responsibility of the customer.

🔐 5. Are payments secure?

Yes — 100% secure. All payments are processed through SSL-encrypted connections, ensuring complete data protection.

We never store your payment information.

📩 6. How can I contact customer service?

Our team is available by email at:

ncnewscale@proton.me

We typically respond within 24 to 48 business hours.